SG provides all types of firms with day-to-day analysis of its important customer service interactions. To be the best, a firm needs to undertand and think like the best. SG empowers senior and operational executives to achieve Customer Service dominance while ensuring marketing returns and efforts are being maximized.
Partner with a proven business intelligence consulting group
Our Expertise - Focus on the WHOLE picture
Digital Benchmarking
and Strategy
SG provides detailed information to develop or supplement digital product roadmaps and valuable industry insights to support development strategy.
Service Level Monitoring
and Benchmarking
SG provides firms with an EMPOWERMENT program allowing firms to effectively monitor both internal and external service metrics to perfect service interactions.
Digital Design and
Marketing Services
SG provides large firms with digital platform design recommendations and brand exposure and smaller firms with digital presence development.
Collaborative Consulting and
Executive Mentoring
SG's team of experts provide countless years of operational, strategic and executive experience to firms based on its current needs and strategic direction.
API Data Management
and Support Services
SG's exclusive data management system allows firms to access all mission critical data from anywhere and using any standard device.
Facilitation and
Research Services
SG provides research and surveying collaborations, along with certified facilitation expertise, for both internal and external engagements.
Improve the Customer Journey and Digital Experience
Surviscor Group partners with firms as a Subject Matter Expert to assess both its internal and external digital environments while providing current and future guidance to enhance the overall customer journey experience.
Brand Awareness and Marketing
Use the SG Network
Use the SG Network
to Tell Your Story
225
kInternet Sessions
The number's don't lie! Over 225,000 online visitors have taken advantage of Surviscor Group's unbiased research, to learn and make informed decisions about the best and the worst digital service providers.
945
kContent Views
Surviscor Group provides targeted content for both industry and independent firms, providing opportunities to enhance brands or advertise where consumers are clearly looking.
Service Level Monitoring and Assessment
Enabling firms to Exceed Customer Expectations
- Monitor individual interactions
- Compare expectations to industry peers
- Provide valuable 'quality' feedback