Understanding the makeup and individual components of Customer Experience (CX) is crucial to growth. Surviscor Group empowers clients with data-driven insights that support and define fluid and agile digital roadmaps fit for ever-changing digital landscapes.
Surviscor Group has been analyzing service level interactions since the early 2000's, accumulating over 100,000 interactions over the period, providing firms with an opportunity to daily monitor and benchmark its results against industry peers through monthly reporting and online access.
Surviscor Group is not a traditional 'cookie-cutter engagements' consulting firm. SG has built its reputation on custom and collaborative consulting engagements that focus on individual needs that provide detailed and actional data, targeted strategies and subject matter expertise and direction.
Surviscor Group provides research, surveying, engagement and facilitation expertise through a collaboration with J Consulting Group who provides both internal and external certified professional facilitation services to firms including firm executives. project stakeholders and firm customer engagements using interviews, surveys, workshops, forums, open houses, focus/un-focused groups and kitchen-table meetings.